Guest Relation Executive

·      Greets warm welcome and farewell to all guests visiting the outlet.

·      Ensures availability of neat and clean menus for all guests, at all times.

·      Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet.

·      Responsible for all telephonic communication between the guest and the outlet.

·      Provides accurate information / recommendations to guests on any queries regarding F & B, restaurant, local area etc.

·      Actively elicits guest feedback and takes appropriate responsive action.

·      Responsible for maintaining necessary documentation and records in the outlet (E.g., Logbook, guest history cards, etc.)

·      Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

·      Creates a positive work environment for all employees at the Restaurant.

·      Provide accurate wait times and monitor waiting lists.

·      Maintain a clean reception area.

·      Cater to guests who require extra attention (e.g., children, elderly)

·      Assists wait staff as needed.