Inbound Officer – Kotak 811

Job Role: Inbound Officer – Kotak 811

Company: Kotak Mahindra Bank

Location: Thane

Job Summary:

We are seeking customer-focused professionals to handle inbound queries for Kotak 811, while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally
• Resolve queries related to banking products and services
• Deliver high-quality customer service (approx. 75% of role)
• Identify and execute cross-selling opportunities (approx. 25% of role)
• Maintain call quality and productivity standards (100–150 calls per day)
• Achieve individual and team targets

Eligibility Criteria:

• Graduate (mandatory)
• Minimum sales experience required; freshers not eligible
• Age: 18–30 years
• Excellent spoken English
• Employment gap not exceeding 6 months

Compensation & Benefits:

• CTC: Up to ₹3,70,000 per annum (based on performance)
• In-hand Salary: ₹18,000–₹30,000/month
• Incentives: Up to ₹5,000/month
• Direct employment with Kotak Mahindra Bank

Work Schedule:

• Shift Timing: 7:00 AM – 8:00 PM (Any 9 hours )
• Weekly Offs: 4 per month (first 6 months), 6 per month (post-confirmation)

Additional Information:

• Inbound + cross-selling role
• High call volume environment
• Opportunities for growth for candidates passionate about customer interaction and sales

Apply Now !

To arrange your interview, kindly call us or send your CV via WhatsApp to the number listed below.

Contact us: HR Siddhi - 7030023416