Shift Supervisor

Job Description

Job Title: - Shift Supervisor

Organization: TATA Starbucks Pvt. Ltd.

Department: Operations

Job Title: Shift Supervisor

Location: South Mumbai

Reporting to: Store Manager

Band: Shift Supervisor

Summary of Key Responsibilities – Responsibilities and essential job functions include but are not limited to the following: • Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. • Anticipates customer and store needs by constantly evaluating environment and customers for cues. • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. • Provides feedback to store manager on partner performance during shift. • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. • Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs. • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. • Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. • Maintains regular and consistent attendance and punctuality. • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. • Follows health, safety and sanitation guidelines for all products. • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. This position contributes to our success by: • Assisting the store manager in executing store operations during scheduled shifts. • This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. • The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles

Required experience and education-

Minimum 1 year of experience of handling a team in a retail setup

Minimum education qualification – 12th / Diploma +

Competencies- • Achieving Results • Helping Others Succeed • Living Our Misson And Values • Winning With Integrity • Making Every Customer Feel Special • Working Together