Customer Service Relationship Manager - Contact Center
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Escalation Redressal - RM-Sky Channel-Contact Centre Inbound
| Sky service Relationship Manager – NR – CCU |
| Department | Customer Experience Center |
| Location | Thane |
| Reporting Relationship | CEC – NR – CCU/ICC |
| Position Grade | Assistant Manager |
| Job Role |
- Handling customer queries / complaints primarily on emails, letters and calls
- Adhere to agent-level Service Level Agreement (SLAs) specific by the process
- Ensure adherence to time schedules (Turn Around Time)
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Provide inputs to improve work procedures that can enhance overall team performance
Job Description
- Graduate
- Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 2 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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