Customer Service Grievance Redressal Manager

Sky Service Grievance Redressal - RM-Sky Channel-Customer Service

As a Sky Service Grievance Redressal - RM, you will play a crucial role in our Sky Channel-Customer Service department. Your primary responsibility will be to address and resolve customer complaints and grievances, ensuring a seamless and efficient resolution process. You will be the point of contact for customers facing issues with our services, and your goal will be to provide timely and effective solutions, maintaining a high level of customer satisfaction.

• Handle and resolve customer grievances and complaints related to Sky Channel services.
• Conduct thorough investigations to identify the root cause of customer issues.
• Propose and implement effective solutions to address customer concerns.
• Maintain accurate records of customer interactions and resolutions.
• Ensure timely response and resolution of customer queries within defined SLAs.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Provide regular updates to customers on the status of their grievances.
• Analyze customer feedback and identify areas for process improvement.
• Conduct training sessions for customer service representatives on grievance handling.
• Ensure compliance with regulatory requirements and bank policies.

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2-4 years of experience in customer service or grievance redressal, preferably in the banking industry.
• Strong communication and interpersonal skills, with the ability to interact with customers professionally.
• Excellent problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and a commitment to delivering high-quality customer service.
• Knowledge of banking products and services is preferred.
• Willingness to continuously learn and adapt to new processes and technologies.
• Ability to work in a fast-paced and dynamic environment.

Experience Level

Mid Level