Inbound Customer Service Executive - Banking
Kotak Mahindra Bank LimitedJob Description
Sky Service Potential - RM-Sky Channel-Contact Centre Inbound
The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions. Inbound Call Handling: Attend inbound customer calls related to Retail Liabilities and Credit Cards, ensuring prompt and accurate resolution of queries and requests to the customer’s satisfaction. Cross-Selling Opportunities: Identify potential opportunities for cross-selling relevant banking products during customer interactions and convert them effectively. Customer Service Excellence: Deliver high-quality communication and service, maintaining productivity and service standards as per defined benchmarks. Ensure consistent customer delight by providing timely and effective resolution of issues and queries. Process Compliance: Complete daily logs and meet end-of-day targets as specified by the process. Adhere strictly to Information Security norms and quality process guidelines. Continuous Improvement: Stay updated with any changes or updates in the process and ensure compliance. Actively implement feedback provided by Team Leaders, Team Coaches, or Quality teams to enhance performance and service delivery.Experience Level
Entry LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Telecaller
Candidate ExpressSales Executive
EOS GlobeAssociate BPO Executive
Career With Us
BPO Telecaller
Nxspire Solution Private LimitedAcademic Coordinator
Bodhe Institute for Enterpreneurship
Call Center Representative
Eureka Outsourcing Solutions Private LimitedYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Thane at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Thane . Through apna, you can find jobs in 64 cities across India. Join NOW!