HR Executive

Job Description: HR Executive FOR Bank Loan Collection Agen

Job Title: HR Executive

Department: Human Resources

Reports To: HR Manager / Head of HR Employment

Type: Full-Time

Role Summary :

The HR Executive will support and manage the end-to-end human resources functions of the loan collection agency, ensuring a productive, compliant, and motivated workforce aligned with the organization's operational goals.

• Key Responsibilities
• Recruitment & OnboardingManage the full recruitment cycle — sourcing, screening, interviewing, and selecting candidates for collection, operations, and support roles
• Coordinate onboarding and induction programs for new hires
• Maintain manpower planning and ensure timely fulfillment of vacancies
• Employee Relations & EngagementAddress employee grievances, disciplinary matters, and conflicts in line with company policy
• Drive engagement initiatives to reduce attrition, particularly among field collection staff
• Conduct regular employee feedback sessions and exit interviews
• Payroll & ComplianceCoordinate monthly payroll inputs, attendance, and leave records
• Ensure compliance with applicable labor laws (PF, ESI, Gratuity, Shops & Establishment Act, etc.)
• Maintain accurate and up-to-date employee records and HR documentation
• Training & DevelopmentIdentify training needs through performance reviews and manager feedback
• Organize training programs on collections ethics, communication, compliance, and soft skills
• Track and evaluate training effectiveness
• Performance ManagementAssist in implementing KRA/KPI-based appraisal systems
• Support managers in conducting timely performance reviews
• Maintain performance records and handle PIP (Performance Improvement Plan) processes
• HR Operations & MISMaintain the HRMS/HR database accurately
• Generate HR reports and MIS on headcount, attrition, absenteeism, and hiring status
• Handle HR audits and documentation for regulatory inspections

Required Qualifications

CriteriaDetailsEducationMBA / PGDM in HR or equivalentExperience2–5 years in HR, preferably in BFSI, NBFC, or collectionsTechnical SkillsMS Office (Excel, Word), HRMS toolsSoft SkillsCommunication, empathy, conflict resolution, confidentiality

• Preferred SkillsPrior experience in a loan collection or recovery agency environment
• Familiarity with RBI guidelines on fair debt collection practices
• Knowledge of field staff management and high-volume hiring
• Ability to handle a geographically distributed workforce
• Key CompetenciesStrong understanding of labor laws and statutory compliance
• High integrity and ability to handle sensitive employee information
• Ability to work under pressure in a target-driven environment
• Problem-solving mindset with a people-first approach