Telesales Executive

Position Summary:

The Sales Executive will be responsible for managing gold and silver transaction inquiries, facilitating product and service sales, assisting customers with documentation and compliance, and ensuring a high-quality service experience. The ideal candidate should have prior experience in jewelry sales, possess a sound understanding of gold and silver products, and demonstrate a commitment to ethical and customer-focused sales practices.

Key Responsibilities

• Handle customer inquiries related to gold selling, refurbished gold purchases, and pledged gold release assistance.
• Provide expert guidance on gold valuation, purity standards (e.g., 916, 999), and pricing mechanisms in a clear and professional manner.
• Maintain accurate records of customer interactions, KYC documentation, product preferences, and service feedback through the company's CRM system.
• Coordinate with internal departments including tele calling, dispatch, finance, and verification to ensure seamless transaction processing.
• Build and nurture long-term customer relationships through timely follow-ups, transparent communication, and reliable after-sales support.
• Assist in facilitating in-person gold verification appointments where applicable and ensure all compliance and process protocols are followed.
• Contribute to daily/weekly sales reporting and maintain awareness of changing gold rates, offers, and product developments.
• Adhere to internal SOPs and demonstrate high standards of integrity, punctuality, and professionalism.

Candidate Requirements

• Fresher or MIn 1–3 years of experience in jewelry sales or gold-related retail operations.
• Strong knowledge of gold, silver, and precious metal grading, weight classifications, and transaction best practices.
• Excellent communication skills in Tamil (mandatory) and English (basic proficiency required).
• Ability to explain financial procedures clearly and assist customers with KYC and documentation.
• Female candidates with relevant experience in jewelry or finance-related sales are highly encouraged to apply.
• Proficiency in using CRM tools, WhatsApp Business, and basic Microsoft Excel will be considered an advantage.
• Professional conduct, self-motivation, and a goal-oriented mindset are essential.

Compensation

Salary will be commensurate with experience and industry standards. Incentive structures and performance-based benefits are applicable based on individual and team performance.