Skylink Fibernet Private Limited

Customer Support Engineer

Skylink Fibernet Private Limited
Tirunelveli
₹20,000 - ₹40,000 monthly

Fixed

₹20,000 - ₹40,000

Earning Potential

₹40,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

3 applicants

3 applicants

Benefits include: PF, Petrol Allowance, Laptop, Health Insurance

Benefits include: PF, Petrol Allowance, Laptop, Health Insurance

Job Description

Job Summary - Customer Support Engineer

We are looking for a Customer Support Engineer to provide technical support for broadband and network services. The role involves diagnosing customer issues, resolving technical problems, and working with internal teams to ensure timely service delivery.

Responsibilities

  • Provide technical support through phone, email, chat, and ticketing systems.
  • Troubleshoot internet connectivity and network-related issues.
  • Configure and support routers, Wi-Fi devices, and customer equipment.
  • Escalate complex issues to the appropriate technical teams.
  • Maintain accurate records of customer interactions and issue resolution.
  • Work collaboratively with operations and engineering teams to resolve service requests.
  • Meet service quality and response time targets.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field, or equivalent experience.
  • 1–5 years of experience in technical support, networking, broadband, or telecommunications.
  • Knowledge of TCP/IP, DNS, DHCP, routing, and Ethernet.
  • Familiarity with broadband technologies such as FTTH or GPON is an advantage.
  • Basic knowledge of Linux or Windows operating systems.
  • Strong troubleshooting, communication, and customer service skills.

Preferred Skills

  • Experience with ticketing systems.
  • Networking certifications such as CCNA or equivalent are a plus.
  • Ability to work in a collaborative, customer-focused environment.

Job role

Work location
Work locationTirunelveli, Tamil Nadu, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationDiploma
Skills
SkillsCCNA certification, Network knowledge
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameSkylink Fibernet Private Limited
Address
AddressTirunelveli, Tamil Nadu, India
Job posted by Skylink Fibernet Private Limited

You can expect a minimum salary of 20,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Diploma degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Thiruvananthapuram to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Thiruvananthapuram at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 31 Jul 2026. For more details, download apna app and find Full Time jobs in Thiruvananthapuram . Through apna, you can find jobs in 64 cities across India. Join NOW!