Customer Care Executive
Nathraj Enterprise
Customer Care Executive
Nathraj Enterprise
Subhanpura, Vadodara
₹14,000 - ₹17,000 monthly
Fixed
₹14000 - ₹17000
Earning Potential
₹17,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
1 applicants
Job Description
Job Title: Customer Confirmation Call Representative
Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our eCommerce team as a Customer Confirmation Call Representative. In this role, you will be responsible for reaching out to customers via phone to confirm their orders, verify shipping details, and provide reassurance about their purchase. You will serve as an important link between our company and our customers, ensuring accuracy, trust, and a smooth buying experience.
Key Responsibilities:
Call customers to confirm order details, shipping addresses, and payment information if needed.
Provide clear information about order status, delivery timelines, and company policies.
Handle basic customer inquiries and escalate complex issues to the appropriate department.
Update customer records with accurate notes from each call.
Maintain a polite, professional, and friendly tone to enhance customer satisfaction and trust.
Follow standard scripts and procedures while being adaptable to customer needs.
Report recurring issues or customer feedback to help improve processes.
What We Offer:
Competitive salary and performance based increments .
Training and ongoing support.
Opportunity to grow within a rapidly expanding eCommerce business.
Friendly, collaborative team environment.
Job role
Work location
Atlantis K10, Sayaji Path, Alkapuri, Vadodara, Gujarat, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Nathraj Enterprise
Address
Atlantis K10, Sayaji Path, Alkapuri, Vadodara, Gujarat, India
Job posted by Nathraj Enterprise
FAQs about this job
Show all