Delivery Leader - Operations and Delivery Management

Delivery Leader

Job Description

As a Delivery Leader, you will play a pivotal role in driving operational excellence across NIQ. This role is ideal for a strategic thinker and execution-focused leader who thrives in a fast-paced, data-driven environment. You will lead cross-functional teams, optimize delivery workflows, and champion continuous improvement initiatives that directly impact client satisfaction and internal efficiency.

Key Responsibilities

• Lead and manage end-to-end delivery of operations, ensuring accuracy, timeliness, and compliance with SLAs.

• Drive efficiency initiatives across the delivery lifecycle, leveraging Lean, Six Sigma, or Agile methodologies.

• Collaborate with global stakeholders including Product, Technology, and Client Service teams to align delivery with business goals.
• Identify and resolve systemic delivery issues, using data to inform root cause analysis and preventive actions.
• Mentor and develop a high-performing team, fostering a culture of accountability, innovation, and continuous learning.
• Monitor KPIs and delivery metrics to ensure performance targets are met or exceeded.
• Represent the delivery function in governance forums and client-facing discussions as needed.
• Leverage AI Tools and Emerging technologies to develop and implement automation and process Transformation strategies. 

Qualifications

• 10+ years of experience in data operations, delivery management, or a related field, with at least 5 years in a leadership role.
• Strong analytical and problem-solving skills; ability to interpret complex data and drive actionable insights.
• Excellent communication and stakeholder management skills across global teams.
• Experience with tools such as Power BI, Jira, Confluence, or similar platforms is a plus.
• Certification in Lean, Six Sigma, or Agile methodologies preferred.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level