Learning and Development Manager - Soft Skills

L&D Manager

Job Description

The Learning & Development Manager – Soft Skills will be responsible for designing, implementing, and continuously improving global training programs that enhance the soft skills of managers and experts within the Operations department. This role will ensure alignment with organizational goals and stakeholder expectations, driving talent development and fostering a culture of continuous learning across multiple hubs. The L&D manager in this role will manage the work of a team of Soft Skills trainers and collaborate with stakeholders across regions and functions to drive a culture of learning and continuous improvement. Key stakeholders for this role include Operations Leaders and Hub Leaders, Human Resources, Global Learning Team.

RESPONSIBILITIES:

Training & Talent Program Management:

· Organize, maintain, and continuously improve Training & Development programs for managers and experts within the Operations department globally.

· Define soft skills training needs in alignment with key stakeholders, including Hub Leaders, to address current and future competency gaps.

· Design and execute Hi-Potential & Talent training programs for the Operations department globally, with a special focus on five strategic hubs.

Soft Skills Training

· Plan, organize, and report on soft skills training sessions for Operations teams globally, ensuring timely execution and measurable outcomes.

· Deliver Soft Skills training sessions as necessary.

· Manage training content for soft skills learning modules within the in-house learning platform, ensuring relevance and quality.

· Manage Workday reporting and administrative tasks related to organization and completion tracking of Soft Skills trainings.

Team Leadership

· Manage and develop a global team of Soft Skills trainers based in multiple locations, providing guidance, coaching, and performance feedback.

· Foster collaboration and knowledge sharing within the team.

· Coordinate and collaborate with a distributed team of soft skills trainers across Operations hubs to ensure consistency and excellence in delivery.

Continuous Improvement

· Analyze learning metrics and feedback to identify opportunities for improvement.

· Implement innovative learning solutions and best practices to enhance employee development.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration, Project Management or related field (Master’s preferred).
• Proven experience in Learning & Development, preferably in a global or multi-hub environment.
• Experience in managing a geographically dispersed team is an asset.
• Strong knowledge of soft skills training methodologies and adult learning principles.
• Experience in managing training content and platforms / systems.
• Excellent stakeholder management and communication skills.
• Ability to design and implement talent development programs.
• Strong organizational and project management skills.
• High fluency or advanced level of English is a must (C1/C2)
• Openness to cooperating with dispersed teams and working across time zones.

Key Competencies

• Collaborative mindset with global perspective.
• Ability to adapt to and to drive change and foster a learning culture.
• Strategic thinking and problem-solving.
• Strong organizational and project management skills.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Mid Level