Operations Client Partner - French Language Specialist

Operations Client Partner (French Language Expert)

Job Description

Role Summary

We are hiring a French Language Expert for the role of Operations Client Partner at NIQ. This is a client-facing role where you will act as a bridge between French-speaking clients, commercial teams, and internal operations.

You will advise, suggest, and discuss operational solutions related to NielsenIQ products, ensuring seamless communication, successful delivery, and building strong trust in data quality—without involving sales activities.

 

Client & Delivery Management

• Ensure timely execution of BAU deliverables and client delivery
• Communicate proactively with clients on delays, rework, or issues
• Coordinate pre-delivery and post-production checks
• Act as a liaison between clients, Customer Support, and Data Operations

Stakeholder Collaboration & Escalations

• Manage incident resolution as per defined processes and RACI
• Handle operational escalations with Customer Support & Data Operations
• Participate in operational, quality, and escalation review meetings
• Contribute to internal reviews (CHT, QEM, root cause analysis, etc.)

Project & Solution Ownership

• Drive operational projects including product enhancements and global changes
• Define solutions, delivery timelines, risks, and progress updates
• Translate business/client requirements into technical specifications
• Recommend innovative and cost-efficient operational improvements

Client Query & Issue Resolution (E2E Ownership)

Own and resolve operational client requests including:

• Database Services: structural changes, feasibility studies, new setups
• Product Coding: coding requests, product classifications
• Data Quality Issues: investigation, root cause, resolution

Support resolution of:

• Data & methodology questions
• Coverage gaps and unusual trends

Operational Execution Excellence

• Ensure SLA adherence and service standards
• Work as the single gateway between commercial teams and Data Ops
• Use operational tools (Epics, OGRDS, Brandbank, eClipse, eForte, Discover, MSDynamics)
• Perform diagnostics, investigations, and solution validation

Continuous Improvement

• Identify process gaps and improvement opportunities
• Capture and share learnings from resolved issues
• Collaborate globally to resolve multi-country client queries

Detailed Scope of Work

Database Services & Feasibility Studies

• Understand client requirements and validate requests
• Conduct feasibility assessments (timeline, cost, execution)
• Convert requirements into internal work orders (COFs)
• Coordinate execution until final delivery

Product Coding

• Investigate and resolve coding requests
• Coordinate with Data Ops for product classification
• Manage New Product Listings (NPL) and coding corrections

Data Quality Issues

• Diagnose and resolve data inconsistencies
• Communicate impact and timelines clearly to stakeholders
• Ensure accurate and timely corrections

Qualifications

• Bachelor’s degree in any discipline (mandatory)
• Advanced proficiency in French (written & spoken) – mandatory
• Strong English communication skills
• Minimum 4+ years of experience in client-facing roles 
• Experience handling international / French-speaking clients preferred

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level