Store Executive

Job Description: Store Executive

Department: Store Operations / Client Support

Reports To: [Store Manager / Owner]]

Employment Type: Full-Time

About the Role

We are looking for a Store Executive to manage our walk-in customer experience and serve as the primary point of contact for client communication and coordination between our design and paint teams. This role blends front-of-store presence with client support responsibilities — you'll be the person clients rely on for updates, requirement gathering, and smooth communication across teams.

This is a growth-oriented position: you'll start with core store execution responsibilities and be trained into client support and project tracking over your first few months.

Key Responsibilities

Store & Walk-In Management

• Welcome and assist walk-in customers, understand their requirements, and guide them through our offerings
• Maintain store presentation and ensure a professional, organized customer experience
• Handle day-to-day store operations as assigned

Client Coordination & Support

• Serve as the point of contact for existing clients regarding project progress (design and paint work)
• Gather client requirements and changes, and accurately relay them to the relevant internal team (design/paint)
• Proactively update clients on project status, timelines, and any changes
• Log and track all client interactions and project updates using our CRM
• Flag conflicts, delays, or design/scope changes to the appropriate team and follow up until resolved
• Communicate clearly with clients when a decision or approval is pending — set expectations on turnaround time without overpromising

Cross-Team Communication

• Liaise between clients and the design/paint teams to ensure information flows accurately in both directions
• Escalate unresolved client concerns to the Store Manager/Owner in a timely manner

What This Role Is NOT

This is not a sales or negotiation role — pitch and deal-closing is handled by the sales team

• This role does not have authority to approve or reject design/paint decisions — it is a coordination and communication function

Requirements

Prior experience in retail, front-desk, customer service, or coordination roles preferred

• Strong communication skills — comfortable speaking with clients in person and over the phone
• Organized and detail-oriented; comfortable using a CRM or willing to learn (training provided)
• Ability to multitask between in-store duties and client follow-ups
• Calm, professional demeanor — especially when relaying delays or handling client concerns
• Basic computer literacy (email, spreadsheets, CRM tools)

Nice to Have

• Experience in interiors, design, home improvement, or related industries
• Prior experience in a customer support or client servicing role

Growth Path

This role is designed to grow. Over the first 60–90 days, you will be trained on:

• CRM usage and client interaction logging
• Client communication protocols, including how to handle delays, changes, and escalations
• Cross-team coordination workflows with design and paint teams

Strong performance in this role can lead to expanded responsibility and compensation review as client coordination duties grow. We are a startup, and we expect candidates to be flexible and willing to go beyond their defined line of duties when the business needs it.