Telecalling Executive

 JOB DESCRIPTION (JD)Telecaller / Inside Sales ExecutiveCompanyCAPVAR Health Care / Civraa

LocationOffice sankatha nagar colony pandeypur varanasi / Field Support (as applicable)

🎯 Job Purpose (Role Objective)The role of a Telecaller / Inside Sales Executive is to:

• Generate new business through calling and follow-ups
• Handle existing customer relationships
• Increase sales and repeat orders
• Explain products, offers and company systems to customers
• Support sales growth and customer retention
• 🛠️ Key Responsibilities📞 Calling & Customer Follow-upDaily calling on new leads and existing customers
• Follow-up on IndiaMART, Website, WhatsApp and field leads
• Handle customer inquiries professionally
• Maintain proper communication with distributors, retailers and clients
• Convert interested leads into orders or meetings
• 🛒 Sales & Order SupportExplain products and schemes of Capvar / Civraa
• Support order booking and sales coordination
• Generate repeat business through regular follow-up
• Coordinate with sales team for meetings and customer support
• Help customers understand product usage, pricing and offers
• 💻 CRM, Computer & Reporting WorkMaintain customer data in CRM, Excel sheet or company register
• Update daily calling status and follow-up remarks
• Prepare daily reports:
• 
  
• Number of calls
• Follow-ups completed
• Orders generated
• Pending cases
• Basic computer operation and WhatsApp business handling required
• Proper data entry and reporting accuracy maintain karna
• 🤝 Customer Relationship ManagementCustomer complaints aur issues ko properly handle karna
• Required cases ko senior team tak escalate karna
• Long-term customer relationship maintain karna
• Professional behavior aur polite communication maintain karna
• 🎯 Targets & PerformanceDaily, weekly and monthly calling targets achieve karna
• Sales conversion aur repeat orders improve karna
• Attendance, discipline aur follow-up consistency maintain karna
• Product knowledge aur communication skills continuously improve karna
• Company training sessions me participate karna
• ✅ Required SkillsClear Hindi communication
• Basic English speaking and understanding preferred
• Good communication and convincing skills
• Professional phone conversation handling
• CRM / Excel / WhatsApp / basic computer knowledge
• Follow-up discipline and sales mindset
• Positive attitude and team coordination skills
• 🎓 QualificationMinimum Qualification: 10th / 12th Pass
• Graduate preferred
• Fresher or minimum 6 months telecalling / sales experience preferred
• 💰 Salary & IncentiveFixed Salary + Performance Incentive

Additional incentives may be provided based on:

• Target achievement
• Repeat orders
• Good customer handling
• Discipline and reporting accuracy
• Sales conversion performance
• 🕘 Working TimeOffice Timing: 9:30 AM – 7:00 PM
• 6 Days Working
• Weekly off as per company policy

⭐ Performance Measurement (KPI)Performance will be evaluated on:

• Number of calls completed
• Follow-ups completed on time
• Orders / meetings generated
• CRM & reporting accuracy
• Customer communication quality
• Discipline and attendance
• Team behavior and work responsibility
• English communication improvement
• Professionalism in customer handling
• 📌 Additional ExpectationsEmployee should continuously improve communication and English speaking skills.
• During working hours, idle sitting is not acceptable; free time should be utilized in productive company work.
• Company customer data and business information must remain confidential.