Telecalling Executive

 Job Title: Telecaller / Inside Sales Executive🏢 Company: Capvar / Civraa📍 Location: Office / Field Support (as applicable)🎯 Job Purpose (Role ka Goal)Telecaller ka kaam hai:

• New leads ko call karna
• Existing customers follow-up karna
• Orders generate karna / meetings fix karna
• Customer ko product & system samjhana
• Sales aur repeat business badhana

1. 🛠️ Key Responsibilities (Kaam kya karna hai)📞 Calling & Follow-up

• Daily new leads aur old customers ko call karna
• IndiaMART / Website / WhatsApp / Field leads par follow-up
• Interested customers ko proper guidance dena

1. 🛒 Sales & Order Support

• Product explain karna (Capvar / Civraa)
• Order close karna ya sales team ke liye meeting fix karna
• Repeat order ke liye customer ko motivate karna

1. 🗂️ Data & Reporting

• Har call ka status CRM / Register / Sheet me update karna
• Daily report: calls, follow-ups, orders, pending cases
• Manager (Pooja / Team Lead) ko update dena

1. 🤝 Customer Relationship

• Customer ki problem sunna aur solution suggest karna
• Complaint / issue ko senior team tak forward karna
• Long-term relationship build karna

1. 🎯 Target & Performance

• Daily / Weekly / Monthly calling & sales target achieve karna
• Minimum performance % maintain karna (as per company system)
• Training me participate karna aur product knowledge improve karna
• ✅ Required Skills (Kya aana chahiye)Hindi bolna clearly (basic English / Hinglish bonus)
• Phone par baat karne ka confidence
• Convincing & polite communication
• Basic mobile / WhatsApp / Excel ya CRM use karna
• Sales mindset & follow-up discipline
• 🎓 QualificationMinimum: 10th / 12th Pass (Graduate preferred)
• Experience: Fresher ya 6 months+ Telecalling / Sales experience
• 💰 Salary & IncentivesFixed Salary + Performance Incentive
• Extra bonus on:
• 
  
• Target achievement
• Repeat orders
• Good follow-up & discipline
• 🕘 Working TimeOffice Timing: (e.g., 9:30 AM – 7 PM)
• 6 Days working (as per company policy)
• ⭐ Performance Measurement (Kis base par judge hoga)Number of calls done
• Follow-ups completed
• Orders / meetings generated
• Data & reporting accuracy
• Team behavior & discipline