Telecaller

Job Title - Pre-Sales Tele caller / Pre-Sales Executive

Location - Virar

Department - Sales & Marketing (Pre-Sales)

Experience - 0.5 – 3 years (Real Estate preferred)

Employment Type - Full-time

Job objective

To handle inbound & outbound leads, understanding customer requirements,

qualifying prospects, and fixing site visit appointments for the sales team.

Key Responsibilities

Lead Handling

• Call inbound leads generated from portals, digital ads, walk-ins, and

referrals

• Make outbound calls to database leads and follow up regularly

• Understand customer requirements (budget, location, configuration,

possession)

Lead Qualification

• Identify genuine and ready buyers

• Categorize leads as hot / warm / cold

• Update lead status accurately in CRM

Site Visit Coordination

• Explain basic project details (location, price range, amenities, connectivity)

• Schedule site visits for interested customers

• Coordinate with sales managers for smooth site visit execution

Follow-ups

• Do systematic follow-ups via calls & WhatsApp

• Handle customer objections at a basic level

• Re-engage lost or inactive leads

CRM & Reporting

• Maintain daily call logs and lead updates in CRM

• Share daily/weekly reports: calls made, site visits fixed, conversions

• Ensure zero lead leakage

Skills & Requirements

Must-Have Skills

• Good Hindi & Marathi communication (English is a plus)

• Confident phone handling and convincing ability

• Basic knowledge of real estate terminology

• Ability to handle 50–100 calls per day

Preferred Skills

• Experience in residential real estate projects

• Familiarity with CRM software

• Strong follow-up and customer handling skills

Education

• Minimum 12th pass

• Graduation preferred

Key Performance Indicators (KPIs)

• Calls per day

• Qualified leads generated

• Site visits fixed

• Conversion ratio

• CRM discipline

Salary Benchmark

• Fresher: ₹10,000 – ₹14,000 per month

• Experienced: ₹15,000 – ₹20,000 per month

• Incentives:

o ₹100 per site visit

Working Days & Timing

• 6 days working (1 weekly off)

• 10:00 AM – 7:00 PM

• Weekend working mandatoryJob Title - Pre-Sales Tele caller / Pre-Sales Executive

Location - Virar

Department - Sales & Marketing (Pre-Sales)

Experience - 0.5 – 3 years (Real Estate preferred)

Employment Type - Full-time

Job objective

To handle inbound & outbound leads, understanding customer requirements,

qualifying prospects, and fixing site visit appointments for the sales team.

Key Responsibilities

Lead Handling

• Call inbound leads generated from portals, digital ads, walk-ins, and

referrals

• Make outbound calls to database leads and follow up regularly

• Understand customer requirements (budget, location, configuration,

possession)

Lead Qualification

• Identify genuine and ready buyers

• Categorize leads as hot / warm / cold

• Update lead status accurately in CRM

Site Visit Coordination

• Explain basic project details (location, price range, amenities, connectivity)

• Schedule site visits for interested customers

• Coordinate with sales managers for smooth site visit execution

Follow-ups

• Do systematic follow-ups via calls & WhatsApp

• Handle customer objections at a basic level

• Re-engage lost or inactive leads

CRM & Reporting

• Maintain daily call logs and lead updates in CRM

• Share daily/weekly reports: calls made, site visits fixed, conversions

• Ensure zero lead leakage

Skills & Requirements

Must-Have Skills

• Good Hindi & Marathi communication (English is a plus)

• Confident phone handling and convincing ability

• Basic knowledge of real estate terminology

• Ability to handle 50–100 calls per day

Preferred Skills

• Experience in residential real estate projects

• Familiarity with CRM software

• Strong follow-up and customer handling skills

Education

• Minimum 12th pass

• Graduation preferred

Key Performance Indicators (KPIs)

• Calls per day

• Qualified leads generated

• Site visits fixed

• Conversion ratio

• CRM discipline

Salary Benchmark

• Fresher: ₹10,000 – ₹14,000 per month

• Experienced: ₹15,000 – ₹20,000 per month

• Incentives:

o ₹100 per site visit

Working Days & Timing

• 6 days working (1 weekly off)

• 10:00 AM – 7:00 PM

• Weekend working mandatory