Customer Relationship Manager

We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our clients. The ideal candidate will ensure customer satisfaction throughout the property buying journey and post-sales service.

Role Overview

This is a full time & On – site opportunity for CRM role. As a Customer Relationship Manager, you will act as the key point of contact between the company and its customers, ensuring a seamless and positive customer experience.

Key Responsibilities

• Build and maintain long-term relationships with clients

• Handle customer queries, complaints, and provide timely resolutions

• Coordinate with sales, marketing, and project teams

• Ensure smooth onboarding and post-sales service for customers

• Maintain customer databases and track interactions

• Conduct regular follow-ups and feedback collection

• Improve customer satisfaction and retention levels

Required Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, or related field

• 2–5 years of experience in customer relationship management (preferably in real estate)

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution abilities

• Proficiency in CRM software and MS Office

• Customer-centric attitude with a professional approach

Compensation & Benefits (Package)

• Salary Range: ₹25k – ₹35k per month (based on experience)

• Performance-based incentives

• Career growth opportunities

• Supportive and professional work environment