Retail Sales Executive

About the RoleWe are looking for an energetic and customer-centric Retail Sales Executive to drive walk-in sales, build lasting customer relationships, and deliver an outstanding in-store experience at our Vijayawada and Guntur locations. This is a B2C-focused role where your personality, product knowledge, and selling skills will directly impact revenue and brand loyalty.

Key ResponsibilitiesSales & Revenue

• Actively engage walk-in customers, understand their culinary and kitchen needs, and recommend suitable products from Hoverse's range
• Achieve monthly and quarterly individual sales targets set by the store/sales manager
• Drive upselling and cross-selling of complementary products (e.g., pairing cookware with cutlery sets, knife blocks with sharpeners)
• Convert inquiries into confirmed purchases through effective product demonstrations and consultative selling
• Monitor daily sales performance and proactively bridge gaps to meet targets

Customer Engagement

• Deliver a warm, knowledgeable, and personalized in-store customer experience at every touchpoint
• Conduct live product demonstrations of cookware, knives, cutlery sets, and kitchen tools to showcase quality and usability
• Handle customer queries, product comparisons, and complaints with patience and professionalism
• Build and maintain a loyal customer base through follow-up calls, WhatsApp updates, and personalized service
• Assist customers in gifting selections — corporate gifting, wedding registries, and festive gifting requirements

Store & Inventory Operations

• Maintain attractive and organized product displays and shelf arrangements as per visual merchandising standards
• Ensure all products are correctly tagged, priced, and well-stocked on the floor
• Conduct regular stock checks and report low inventory levels to the store manager
• Assist in periodic stock audits and inventory reconciliation
• Ensure store hygiene, cleanliness, and presentation standards are maintained at all times

Reporting & Coordination

• Maintain daily sales records — bills, invoices, and customer data — accurately in the billing/POS system
• Share daily and weekly sales reports with the reporting manager
• Coordinate with the warehouse/backend team for stock replenishments and product deliveries
• Participate in promotional events, product launches, and in-store campaigns organized by Hoverse
• Required Skills & QualificationsMinimum qualification: 10+2 (Intermediate) — a Bachelor's degree in any discipline is preferred
• 1–4 years of experience in retail sales, showroom sales, or FMCG/lifestyle product sales
• Strong Telugu and English communication skills — Hindi is an added advantage
• Confident, presentable, and customer-friendly personality
• Basic knowledge of kitchen products, cookware, or culinary tools is a plus
• Ability to handle a fast-paced retail floor with multiple customers simultaneously
• Familiarity with POS systems and basic billing software
• Willingness to work on weekends and public holidays as per retail store schedule