Operations Associate

Associate - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Competencies RequiredExperience/Skills·         Ability to prioritize, organize work, select the appropriate method(s) for processing the work·         Strong decision/analytical skills.·         Attention to detail, good follow up skills, ability to take initiative and exhibit good judgment·         Ability to “multi-task” and excellent customer service orientationEducation·         University degree requiredLanguage and Communication·         At a minimum, should be able to communicate (verbal and written) in American business English supported with full customer understanding Accent neutral·         Ability to understand language nuances, intonation, accent and inference in spoken and written word in language of support in a manner satisfactory to Ryder·         Microsoft Office proficiency·         Intermediate Microsoft Excel user

Qualifications

Competencies RequiredExperience/Skills·         Ability to prioritize, organize work, select the appropriate method(s) for processing the work·         Strong decision/analytical skills.·         Attention to detail, good follow up skills, ability to take initiative and exhibit good judgment·         Ability to “multi-task” and excellent customer service orientationEducation·         University degree requiredLanguage and Communication·         At a minimum, should be able to communicate (verbal and written) in American business English supported with full customer understanding Accent neutral·         Ability to understand language nuances, intonation, accent and inference in spoken and written word in language of support in a manner satisfactory to Ryder·         Microsoft Office proficiency·         Intermediate Microsoft Excel user

Experience Level

Mid Level