Service Center Order Handler

Service Center Order Handler

Join Alfa Laval Team as  Service Center Order Handler

Join us as our Service Center Order Handler - Visakhapatnam for providing direct support to customers in project or complex sales, and has responsibilities including logistics, invoicing and/or order fulfilment. In constant contact with Alfa Laval Service center.

About Us:
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com

This role reports to Service Centre Manager and would be responsible for

• Manage the order process for products, projects, and complex sales, from quote acceptance to invoicing.
• Oversee order acknowledgment management.
• Follow up on costs and deliveries from factories.
• Monitor and follow up on order backlog.
• Close orders and handle invoicing.
• Provide proactive customer support and respond promptly throughout the process, including order status, post-order documentation, delivery dates, and logistics information.
• Support customers by resolving basic technical questions.
• Communicate with operations and vendors to obtain current production dates, update required systems, and communicate changes.
• Control purchase order execution and prepare suppliers’ shipping documents.
• Inform clients of the “proof of delivery” to validate that the delivery was completed.
• Maintain traceability information for order conversion, confirmation, fulfillment, client communication, billing, and proof of delivery (POD) through the company’s CRM.
• Ensure orders are maintained and updated; handle returns, commissions, credits/debits, and coordinate and follow up on customer claims.
• Prepare quotes, including price checks, delivery times, and minor technical selections.
• Communicate with customers and act as their internal representative; drive and contribute to continuous improvement.
• Prepare enquiries for tools, consumables, and process purchase requisitions.
• Handle purchase orders for suppliers (tools, consumables, packing, and logistics).
• Process supplier bills and follow up on payments.

Who you are?

Order Handler - Vizag would work towards the Customer Order management from the point of view of ensuring the compliance to the Alfa Laval Policies & SOP during Order Execution process, effectively reviewing the order recorded in ERP systems and approving it for further manufacturing/ procurement actions to initiate. Similarly, before invoicing and dispatching of the goods from Alfa Laval facilities to the customer, reviewing and ensuring the compliance with respect to the completeness of the scope of supply, delivery address as per the purchase order / Contract and payment realization as per the agreed payment terms and related hold points to comply 100% with the related policies.

This Role Acts as an Important Check Gate for realization of Order Booking in the system and Invoicing of material to the external customer.

What you can be?

• Min. qualification would be a diploma/ graduate [Engineering] with exemplary track record.
• Satisfactory knowledge of Order Management – with clarity of manufacturing and commercial processes.
• 3-5 years of experience of working in manufacturing / EPC / Engineering sector

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• An exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important
insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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Experience Level

Mid Level