Digital Engine Services Customer Support Specialist

DES - Customer Support Specialist

Date Posted:

2026-03-24

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Onsite

Who We Are:

Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight – beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

What You Will Do *

• Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.

• Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.

• Lead DES technical communications internally and with customers/operators.

• Support field upgrade campaigns of DES systems and Oil Analysis Technology

• Support development of DES tools/services for customer support team

• Work with customer support team situated across various locations

• Actively support and participate in the program field issues summary meetings

What You Will Learn

A DES Customer Support Specialist is required to support day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for both Entry into Service and in-service activities, including coordination and support of DES systems with internal Front Line organizations and coordination of all DES technical communications internally and with customers/operators/aircraft Original Equipment Manufacturers (OEMs).

Qualifications You Must Have *

• Bachelor of engineering degree or equivalent with 3 -5 years' experience;

• Aerospace customer service or maintenance experience required

• Experience with Avionics Experience driving projects from beginning to end

• Experience in developing data visualization tools

• Strong understanding of aircraft systems

• Understanding of aerospace industry customer base

• Experience with aerospace Instructions for Continued Airworthiness documentation, drawings and specification interpretation

• Ability to communicate and provide technical expertise with internal employees and external customers.

• Great listening abilities, high level of autonomy and strong analytical mind.

• Flexible, able to adapt to rapid change of direction.

• This position requires flexibility to support outside the regular office hours as per the need basis.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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Experience Level

Senior Level