IT Vendor Manager / Business Process Specialist

IT Vendor Manager

Date Posted:

2026-06-11

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Job Title: Business Process Specialist

Role : IT Vendor Management

Pratt and Whitney (PW) has an opening for a Business Process Specialist.

The Partner Ecosystem Office within the Digital Technology Transformation Office is looking for a passionate candidate to integrate all aspects of the vendor relationships and governance supporting Enterprise and the transformation initiatives through collaborating and partnering with vendors, leaders, and functional service owners.  A key component of the role is ensuring the ongoing oversight and management of the sourced relationships.  The position is designed to support & assist the various DT internal functions in the tracking of their vendor relationships and performance. The preferred candidate will work closely with our Procurement & external vendor partners in this role.

What You will do:

Performance Management

• Structure large vendor data sets to build work packages for saving opportunities.
• Collaborate with global team members to collect and analyze vendor data and lead initiatives
• Create, catalog, and reconcile scope packages for Vendor contracts and long-term agreements.
• Support activities and data collection develop long-term agreements.
• Develops and maintains program and process by which vendor performance is measured and evaluated.
• Create and maintain dashboards and reporting for vendors.
• Work closely with Pratt & Whitney sourcing team on vendor recommendations.
• Works with Vendors and functional leads to develop annual goals and performance metrics, including and Key Performance Indicators (KPIs)
• Analyzing market conditions to identify opportunities for growth, such as new markets or new products.
• Provides ongoing due diligence of the vendor(s)
• Keeps abreast of industry service delivery trends and strategic sourcing leading practices and provides guidance to functional leads.

Relationship Management

• Conducts periodic vendor reviews/evaluations that consider project-level performance as well as the holistic vendor relationship; manages supplier scorecards, contract compliance and service obligations.
• Create and maintain relationships with suppliers and the ability to serve as point of contact for matters concerning strategic contracts.
• Reviews Audits reports and Risk Assessments and works with Vendor to close gaps and issues.
• Provides support and guidance to functional leads with any vendor / contract related issues.
• Accountable for establishing a robust supplier engagement plans and governance structure to ensure quality.
• Manages conflict resolution and vendor/contract related issues and escalations as needed.
• Keeps abreast of industry service delivery trends and strategic sourcing leading practices and provides guidance to functional leads.
• Acts as the escalation point for issues relating to performance or deviations from original estimates, taking action to remedy the issues and managing through to resolution.
• Evaluating spending operations while seeking ways to improve and enhance the quality and the timeliness of deliverables.

Education and Experience:

• Bachelor’s degree and minimum 10 years of project/program management experience; or Advanced degree and minimum 7 years of project/program management experience.
• Information Technology /Computer Science skills, analytical, presentation skills
• Highly skilled in Microsoft Office products (Word, Excel, PowerPoint and Visio)
• Ability to quickly develop an in-depth understanding of the customers and organization.
• Familiarity with sourcing strategies and accounting principles
• Solid understanding of Performance based contract management. 
• Developing relationships with service providers 
• Understanding of vendor management fundamentals, contract management leadership and excellence 

Preferred Qualifications:

• Ability to communicate and lead by influence for strategic technical leadership and creation of long-term strategy roadmaps aligning and communicating with all levels of the business and multi-disciplinary teams.
• Solid understanding of Performance based contract management.
• Developing relationships with service providers
• Understanding of vendor management fundamentals, contract management leadership and excellence
• Solid understanding of Performance based contract management.
• Developing relationships with service providers
• Understanding of vendor management fundamentals, contract management leadership and excellence
• Experience in supporting multiple projects and priorities concurrently in a fast-paced environment of rapidly changing solutions and priorities.
• Strong aptitude towards process development and documentation
• Strong skills in analyzing business processes and technical solutions to identify and execute on opportunities for continuous improvements.
• Experience working in a heavy regulated environment.
• Highly self-directed and willing to learn & pivot quickly with a solid ability to drive and deliver results.
• Problem solving and Interpersonal skills.
• Experience with SAP, Ariba, SAP Fieldglass
• Experience with SharePoint Administration
• Experience in supporting multiple projects and priorities concurrently in a fast-paced environment of rapidly changing solutions and priorities.

What We Offer:

Daycare for young children
Advancement programs to enhance education skills
Flexible work schedules
Leadership and training programs
Comprehensive benefits, savings, and pension plans
Financial support for parental leave
Reward programs for outstanding work

Role type:

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Employment Type:

• Full-time

• This position requires flexibility to support outside the regular office hours as per the need basis

Video Links:

Pratt & Whitney - YouTube

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Experience Level

Senior Level