Customer Assistance Manager - Business Loans
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager-Business Loans-Hardship Assistance Unit
- Manage customer assistance specifically for business loans within the hardship assistance unit. - Handle queries and provide support to customers facing financial difficulties related to business loans. - Coordinate with internal teams to facilitate resolution of customer issues and ensure compliance with company policies. - Maintain records and documentation related to customer interactions and assistance provided. - Work closely with the financial services department to support loan hardship cases and improve customer satisfaction. - Requires strong communication and problem-solving skills to effectively assist customers in distress. - Role demands understanding of business loan products and hardship assistance processes. - Likely involves collaboration with multiple stakeholders to manage customer concerns efficiently.Job role
Job requirements
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