Senior Analyst - Client Managed Services - Business Services

Senior Analyst - Client Managed Services - Business Services

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner.
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer :

Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast.

Roles & Responsibilities -

As a Senior Analyst - Client Managed Services - Business Services, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries.

• Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc

• Investigate operational issues reported by Client’s users

• Suggest how to resolve an issue and how to prevent its reoccurrence

• Provide advice relating to Client implementation of Calypso

• Following approval, make changes to functional configuration of the system

• Check the execution (success, failures) of scheduled tasks

• Supervise the exceptions related to real-time interfaces

• Analyse & identify the root cause of failures/exceptions and detail the possible solutions

• Proactively look for ways to improve customers usage of the application

• In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed

• Prioritise for the deployment of a hotfix into a test environment

• Perform pre-validation testing of hotfixes or config changes in Client’s test environment

We expect you to have: (Minimum Qualifications)

• Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.

• Excellent verbal and written communication skills in English

• Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.

• P&L reporting, including attribution and key concepts

• Understanding of Risk, Pricing, analytics Front and Back-office reporting

• Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data

• At least 3 years of experience in the capital markets sector (Business Analyst, Operations)

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Experience Level

Senior Level