ServiceNow Development Lead - IT Asset Management and Software Asset Management

EY-ServiceNow – Senior Consultant (Dev Lead – ITAM/SAM)

As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, with a focus on IT Asset Management (ITAM) and Software Asset Management (SAM) . You will get an opportunity to work with a high-quality team and build innovative solutions that drive cost optimization, compliance, and governance for enterprise clients.

The opportunity

We’re looking for a Senior professional with strong ServiceNow ITAM and Software Asset Management (SAM) development and leadership experience to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm while delivering enterprise-scale ITAM/SAM implementations and driving software compliance and optimization strategies.

Your key responsibilities

• Lead ServiceNow ITAM/SAM development and implementation activities, ensuring alignment with client requirements
• Design, develop and configure Software Asset Management (SAM Pro) solutions including software normalization, reconciliation, and compliance tracking
• Implement and customize ITAM modules covering hardware asset management (HAM) and software asset lifecycle processes
• Build and enhance workflows, business rules, UI policies, client scripts, and Flow Designer solutions specific to ITAM processes
• Define and implement software license management models (subscription, perpetual, SaaS, cloud licensing)
• Lead integration of ServiceNow with discovery tools, procurement systems, Active Directory, and software vendors
• Configure and maintain software catalog, entitlements, contracts, and license metrics
• Drive automation for software compliance, reclamation, and optimization
• Act as a Dev Lead, mentoring team members and ensuring high-quality delivery
• Perform code reviews, design validation, and enforce development best practices
• Collaborate with stakeholders to translate SAM requirements into scalable technical solutions
• Support audit readiness, compliance reporting, and vendor true-up activities
• Develop dashboards and reports for license usage, compliance posture, and cost savings
• Troubleshoot and resolve complex issues related to SAM and ITAM implementations

Skills and attributes for success

• Strong hands-on experience in ServiceNow ITAM and SAM Pro implementations
• Deep understanding of Software Asset Management concepts: normalization, reconciliation, licensing, compliance, and optimization
• Experience with software licensing models (Microsoft, Oracle, Adobe, SaaS vendors, etc.)
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Experience in Flow Designer, workflows, and Service Portal/UI Builder
• Strong knowledge of CMDB and asset lifecycle management
• Experience with integrations (REST APIs, MID Server, third-party tools)
• Familiarity with discovery data and its use in license reconciliation
• Understanding of ITIL processes and IT asset lifecycle management
• Experience working in Agile/Scrum and DevOps delivery models
• Strong analytical, problem-solving, and stakeholder communication skills

To qualify for the role, you must have

• Bachelor’s degree in computer science, Engineering, or related field
• Approximately 6–10 years of IT experience, with significant experience in ServiceNow ITAM/SAM
• Proven experience as a Senior Developer or Dev Lead in ITAM/SAM implementations
• ServiceNow CSA certification (mandatory)
• ServiceNow CIS – Software Asset Management (preferred/mandatory depending on role)
• ITIL Foundation certification (preferred)

Ideally, you’ll also have

• Experience with SAM Pro advanced features (Content Library, normalization, reconciliation engine)
• Exposure to hardware asset management (HAM Pro)
• Experience in software audit support and vendor compliance (e.g., Microsoft, Oracle audits)
• Knowledge of cloud/SaaS license management and FinOps concepts
• Awareness of latest ServiceNow features including AI-driven asset insights and automation

What we look for

• A professional with strong technical expertise in ITAM/SAM and leadership capabilities
• Individuals who are passionate about cost optimization, compliance, and digital transformation
• Ability to work in a fast-paced, collaborative, and global environment
• Strong communication and stakeholder management skills

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you