Loan Origination System (LOS) Support Officer

• Handle end-to-end LOS activities including login, data entry, document uploading, and status tracking of loan cases.
• Coordinate with sales, credit, underwriting, risk, and other internal teams for issue resolution and case progress.
• Track discrepancies, rework cases, and ensure timely closure within defined TATs.
• Update system notes and MIS reports related to application status and processing.
• Ensure compliance with internal processes, regulatory requirements, and audit standards.
• Provide operational support during audits and system reviews.
• Identify process gaps, system issues, and suggest improvements for operational efficiency.
• Willingness to work in flexible timings to support during month-end.
• Facilitate communication and collaboration between various stakeholders, business users, IT teams, compliance officers, and senior management.
• Ability to analyse issues, perform root cause analysis
• Coordinate with the development team on issues raised by end users.
• Knowledge of test case preparation, scenario testing, and impact analysis.
• Training business users on new functionalities and processes.

Qualifications & Experience:

• Graduate in any discipline 
• 1–2 years of experience in loan processing in Auto Loan or LOS support.

Leadership Competencies:

• Customer and service orientation
• Ownership and accountability
• Team collaboration
• Ability to work under pressure and meet deadlines

Functional Competencies:

• Good understanding of loan origination and sanction processes
• Hands-on experience with LOS platforms
• Strong attention to detail and data accuracy
• Working knowledge of MS Excel and basic MIS reporting
• Process and compliance orientation

Key Decisions taken

• Validation and correction of application data within defined authority limits
• Escalation of system and process deviations to relevant stakeholders