Production Support Engineer - Treasury and Financial Applications

Production Support Engineer (Summit / Quantum / Treasury Applications)

Job Overview

We are seeking a Production Support Engineer to provide Level 1 (L1) support for critical Treasury and Financial applications, including Summit, Quantum, and other Treasury platforms. The ideal candidate will have strong experience in production support, batch monitoring, incident management, UNIX/Linux, SQL, and Oracle technologies within a banking or financial services environment.

Key Responsibilities

• Provide L1 Production Support for Summit, Quantum, or Treasury applications.
• Monitor overnight batch jobs and start-of-day/end-of-day processes.
• Identify, analyze, troubleshoot, and escalate production incidents within SLA timelines.
• Execute and monitor batch jobs, UNIX shell scripts, SQL scripts, and Oracle stored procedures.
• Schedule, maintain, and troubleshoot CRON jobs and job scheduling processes.
• Support application releases, deployments, patch installations, and routine production activities.
• Perform data uploads, process restarts, and batch re-runs as required.
• Support daily operational activities and request fulfillment as per standard operating procedures.
• Maintain production support documentation, operational checklists, and knowledge articles.
• Record incidents, problem tickets, and service requests using JIRA, Remedy, or similar ticketing tools.
• Coordinate with development, infrastructure, and business teams during production issues.
• Prepare operational reports and monitor application performance and batch processing status.

Required Skills

• Experience supporting Summit, Quantum, Treasury Applications, or similar financial platforms.
• Strong experience in Production Support and Incident Management.
• Hands-on experience with:
  • UNIX/Linux
  • Shell Scripting
  • SQL
  • Oracle Database
• Experience in batch monitoring and job scheduling.
• Knowledge of CRON jobs and scheduling tools.
• Experience with JIRA, Remedy, or similar ticketing systems.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Preferred Skills

• Banking, Treasury, Capital Markets, or Financial Services domain experience.
• Knowledge of overnight batch processing and financial transaction workflows.
• Experience supporting production releases and operational activities.
• Familiarity with ITIL processes and service management practices.

Experience

• 3–7 Years of Production Support Experience.
• Prior experience in Banking, Treasury, or Capital Markets environments is highly preferred.