Workplace Experience Lead

Workplace Experience Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Lead

Location: Bangalore, India
Reporting To: Site Lead / Regional Facilities Manager

Position Overview

The Workplace Experience Lead is responsible for delivering an exceptional employee and visitor experience through the seamless management of workplace services, hospitality operations, events, front office, and soft services. This role serves as the primary workplace experience ambassador, ensuring the workplace environment reflects LinkedIn's culture while fostering engagement, collaboration, and operational excellence.

The role will lead a team of workplace and hospitality professionals while partnering closely with client stakeholders, vendors, and cross-functional teams to elevate the overall employee experience across the Bangalore campus.

Key Responsibilities

Workplace Experience & Hospitality

• Own and drive the overall workplace experience strategy and day-to-day delivery.
• Create a welcoming, hospitality-driven environment for employees, visitors, and leadership teams.
• Develop and implement workplace programs that enhance employee engagement and satisfaction.
• Serve as the key point of contact for workplace experience initiatives and stakeholder engagement activities.

Events & Engagement

• Lead the planning, coordination, and execution of internal events, town halls, leadership visits, employee engagement activities, and client events.
• Partner with business stakeholders to deliver high-quality workplace experiences aligned with company culture.
• Ensure flawless execution of events through effective planning, communication, and vendor management.

Front Office & Visitor Experience

• Oversee reception and front-of-house operations.
• Ensure a premium visitor and guest experience from arrival through departure.
• Develop and maintain standards for hospitality, visitor management, and workplace services.

Soft Services Management

• Manage housekeeping, pantry, mailroom, and other workplace support services.
• Ensure service delivery meets expected KPIs, SLAs, and workplace standards.
• Drive continuous improvement initiatives focused on service quality and employee experience.

Vendor & Stakeholder Management

• Manage workplace service providers and vendor performance.
• Conduct regular service reviews and maintain strong working relationships with stakeholders.
• Partner closely with Security, IT, Food Program, EHS, Facilities, and other workplace functions.

Operational Excellence

• Develop and maintain SOPs, service standards, escalation matrices, and workplace guidelines.
• Support business continuity planning and operational readiness initiatives.
• Drive workplace audits, compliance activities, and reporting requirements.

Leadership & Team Management

• Lead and develop workplace experience team members.
• Promote a culture of accountability, collaboration, and service excellence.
• Coach and mentor team members to build capability and succession strength.

Qualifications

Education

• Bachelor's Degree in Hospitality Management, Hotel Management, Facilities Management, Business Administration, or related field.

Experience

• 8+ years of experience in Workplace Experience, Facilities Management, Hospitality, Corporate Real Estate, or Employee Experience.
• Experience managing workplace operations in a large corporate environment.
• Proven track record in stakeholder management and hospitality-led service delivery.
• Experience managing events, front office operations, and vendor partnerships.

Preferred Experience

• Experience within technology, multinational, or corporate office environments.
• Exposure to workplace transitions, office openings, and large-scale employee engagement programs.
• Knowledge of Integrated Facilities Management (IFM) service models.

Key Competencies

• Hospitality Mindset
• Employee Experience Focus
• Stakeholder Management
• Event Management
• Vendor Management
• Communication & Presentation Skills
• Problem Solving & Decision Making
• Team Leadership
• Operational Excellence
• Change Management

Success Measures

• Employee and visitor experience satisfaction scores.
• SLA and KPI achievement across workplace services.
• Successful delivery of workplace events and engagement programs.
• Stakeholder satisfaction and partnership effectiveness.
• Compliance, operational readiness, and service quality performance.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.