Customs Brokerage Manager
CMA CGM
Work from Office
Full Time
Min. 8 yearsJob Description
Gates Operations Supervisor Delhi
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Role: Customs Brokerage Manager
The Customs Brokerage Manager is responsible for overseeing end-to-end customs clearance operations, ensuring full regulatory compliance, managing financial performance (P&L), and leading teams to deliver efficient, accurate, and timely services. The role involves close coordination with government authorities, clients, and internal stakeholders while driving operational excellence and profitability.
Key Responsibilities
- Manage and supervise import and export customs clearance operations, ensuring timely shipment processing and delivery.
- Ensure accurate documentation, tariff classification, valuation, and duty application in compliance with customs regulations.
- Liaise with customs authorities, shipping lines, airlines, freight forwarders, and transporters to resolve operational issues.
- Ensure adherence to all regulatory requirements including Customs Act, DGFT, FEMA, and other trade compliance frameworks.
- Handle audits, investigations, notices, and maintain all statutory licenses and records.
- Monitor and drive operational KPIs such as turnaround time, clearance accuracy, and SLA adherence.
- Own and manage P&L, including revenue growth, cost control, billing accuracy, and collection efficiency.
- Prepare MIS reports, budgets, and forecasts, and identify opportunities for improving profitability.
- Lead, coach, and manage the customs operations team to ensure high performance and productivity.
- Build and maintain strong relationships with clients, internal stakeholders, and government authorities.
- Handle customer escalations and provide advisory support on customs procedures and compliance.
Skill Set
- Strong expertise in customs clearance processes 8–15 years of experience in customs brokerage, freight forwarding, or logistics operations and international trade regulations.
- Minimum 3–5 years in a managerial role.
- In-depth knowledge of compliance frameworks (Customs, DGFT, FEMA)
- P&L management and financial acumen
- Leadership and team management capabilities
- Excellent stakeholder and customer relationship management
- Problem-solving and decision-making skills
- Negotiation and conflict resolution abilities
- Strong analytical and reporting skills
- Proficiency in customs EDI systems and ERP platforms
- Effective communication and coordination skills
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili
Experience Level
Senior LevelJob role
Job requirements
About company
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