Senior Specialist - Cloud & Infra Management

Senior Specialist - Cloud & Infra Management

Java APPLICATION SUPPORT ANALYST

ROLE PROFILE

GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich The analyst will also be responsible for the monitoring of incidentsissues tracking of problems and ensuring SLA are met for the applications under hisher charge

KEY FEATURES AND ACCOUNTABILITIES

Good knowledge of IT systems in banking domain Understanding of Private Banking would be advantageous

Below are the key areas of focus

Manages daytoday incidentsservice requests and problems in the IT environment

Ensures that availability reliability for the relevant production applications are maintained

Ensures health checks system connectivity consistency and data integrity are performed as per schedule

Supports the IT Service Continuity Management activities relating to the relevant production applications

Processing of incident tickets generated by monitoring systems and service desk within SLAs

Performing coordination communication tasks between incident managers applications service owners 3rdlevel support and other IT Business stakeholders

Production Support Governance

Responsible for incidentservice requestproblem tickets

Coordinate incidents solving activities

Support Incident Management team in the resolution of high priority incidents

Perform tickets review and make recommendations for improvement

Monitoring of production environment to ensure system availability

Performs health checks system connectivity consistency and data integrity

Supports batch monitoringmanagementissue resolution

Supports the ITSCM lead for the IT Service Continuity Management DR BCP exercises

Keep application documentations up to date

Change and Release Management

Performing sanity checks on applications during periodic releases on weekends

Involve in prerelease walkthrough on changes related to the applications under hisher charge

Regulatory Responsibilities OR Risk Management

Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity due care and diligence fair dealing treating customers fairly management of conflicts of interest competence and continuous development adequate risk management and compliance with applicable laws and regulations

Support DRBCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

Conscientious in ensuring defined SLAs are met

Good communication and organization skills

Ability to work independently or as part of a team

Ability to interact and coordinate with business users within a financial institution

Ability to analyse problems and provide short term and longterm solutions

Highly motivated and proactive with an eagerness to learn and take on new concepts

Professional and Technical

Candidates must have least 5 years experience in Level 2 support in a banking environment

Candidates must have exposure to technical requirements analysis planning configuration management and handson technical skills

Knowledge of MAS TRM guidelines

Knowledge of ITIL concepts

Technical knowledge with LINUXUNIX systems and J2EE based apps servers is a must

Functionaltechnical knowledge in the area ChannelsDigitalization eg internet banking services client outputdocument generation Data Integration eg data warehouseETL concepts as well as in the area of Transactions handling systems is preferred

Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred

Knowledge of basic MS office tools and various operating systems

Knowledge of performance monitoring tools is an added advantage

Knowledge of T24 and its underlying architecture is an advantage

RANK APPLICABLE TO THE POSITION

Contractor

REPORTING LINE

Head IT Service Operations Asia

FURTHER INFORMATION

RegionDivision COO Information Technology

Location India