Contractor - Business Consulting - Digital Business Strategy Job

Key Responsibilities

SAP CoE Strategy & Operating Model

• Define the vision, mission, and objectives of the SAP CoE.
• Develop the SAP CoE operating model aligned to business and IT strategy.
• Establish governance frameworks, decision-making structures, and steering committees.
• Design SAP demand management, prioritization, and portfolio governance processes.
• Create SAP CoE maturity and transformation roadmap.

SAP Governance & Delivery Excellence

• Establish SAP standards, policies, and best practices.
• Define release management, change management, and quality assurance frameworks.
• Create SAP solution architecture and design governance processes.
• Implement SAP project delivery methodologies (Agile, Hybrid, SAP Activate).
• Drive compliance with enterprise architecture, cybersecurity, and regulatory requirements.

SAP Support & Service Management

• Define SAP support model (L1, L2, L3 support structure).
• Establish SLA, KPI, and service performance management framework.
• Implement ITIL-aligned incident, problem, change, and service request management processes.
• Optimize SAP application maintenance and enhancement processes.

SAP Transformation & Innovation

• Advise on SAP S/4HANA, SAP BTP, SAP Analytics, SAP SuccessFactors, Ariba, SAC, and other SAP solutions.
• Identify opportunities for automation, AI, process mining, and continuous improvement.
• Drive SAP innovation governance and business value realization.

Organization & Capability Building

• Define SAP CoE organizational structure and roles.
• Develop resource strategy including internal teams, system integrators, and managed service providers.
• Establish competency frameworks, training plans, and knowledge management practices.
• Create RACI models and stakeholder engagement plans.

Vendor & Stakeholder Management

• Manage relationships with SAP, implementation partners, and AMS providers.
• Collaborate with executive leadership, business process owners, and IT teams.
• Facilitate Steering Committee and executive governance meetings.

Performance & Value Management

• Define CoE success metrics and KPIs.
• Develop dashboards for service performance and value realization.
• Measure SAP investment outcomes and business benefits.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or related field.
• 12+ years of SAP experience with at least 5+ years leading SAP governance, transformation, or CoE initiatives.
• Proven experience establishing or transforming SAP Centers of Excellence.
• Strong understanding of SAP ecosystem including:
  • SAP S/4HANA
  • SAP ECC
  • SAP BTP
  • SAP Fiori
  • SAP Analytics Cloud
  • SAP SuccessFactors
  • SAP Ariba
  • SAP Integration Suite
• Experience working with global SAP delivery and support organizations.
• Familiarity with ITIL, Agile, DevOps, and SAP Activate methodologies.

Key Skills

Functional Skills

• SAP CoE Strategy
• SAP Governance
• Portfolio Management
• Demand Management
• Release & Change Management
• Service Management
• Operating Model Design
• SAP Transformation

Leadership Skills

• Executive Stakeholder Management
• Influencing and Negotiation
• Organizational Change Management
• Team Leadership
• Strategic Planning

Analytical Skills

• KPI Development
• Performance Management
• Business Case Development
• Value Realization Tracking
• Risk Management