GBS F&A Continuous Improvement & Process Transformation - Manager

GBS F&A Continuous Improvement & Process Transformation - Manager

Job Description

Job Title

GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt)

Department

Global Business Services (GBS)

Location

Ahmedabad (AHM)

Reporting To

GBS Portfolio Process Transformation Group Lead

Band

B13

Job Purpose

The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization.

This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital-first ways of working.

Key Responsibilities

1. Portfolio & Program Leadership

• Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers
• Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment.
• Establish strong intake governance, value tracking, and benefits realization mechanisms.
• Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.

2. End‑to‑End F&A Process Transformation

• Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset.
• Conduct deep‑dive diagnostics using Lean Six Sigma tools (VSMs, DMAIC, root cause analysis, statistical analysis).
• Design and implement sustainable solutions covering process, policy, people, controls, and technology.

3. Digital, Automation & Analytics Enablement

• Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A.
• Embed data-driven decisioning, KPI automation, and performance dashboards into transformed processes.
• Ensure digital initiatives are tightly integrated with process standardization and simplification.

4. Stakeholder & Change Leadership

• Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders.
• Proactively manage change, resistance, and adoption through structured change management and communication plans.
• Present transformation status, business impact, and insights to senior leadership forums.

5. Team Enablement & Capability Building

• Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem-solving methods.
• Support development of a GBS-wide continuous improvement academy (training, certification, coaching).
• Build a strong culture of ownership, innovation, and continuous improvement within the GBS.

6. Performance Management & Reporting

• Define clear KPIs and success metrics including productivity (FTE/hour savings), cost-out, SLA improvement, quality, and risk reduction.
• Track benefits realization post-implementation and ensure sustained performance improvements.
• Drive standard reporting and storytelling around transformation outcomes.

Key Skills & Qualifications

Must Have

• Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field
• Lean Six Sigma Black Belt (Mandatory)
• 10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes
• Proven track record of leading large-scale, cross-functional transformation programs
• Strong project and stakeholder management skills in a GBS / Shared Services environment

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Experience Level

Senior Level