Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Talent Acquisition- end to end - Talent Identification
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "The Talent Acquisition – Recruitment professional is responsible for the strategic development and ongoing operation of Recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities, while ensuring delivery of Recruitment services in line with contractual metrics and operational best practices. The role is accountable for day-to-day recruitment operations"
What are we looking for? "Relevant years End-to-end recruitment delivery (workforce planning, sourcing, screening, onboarding) RPO or managed services recruitment models SLA / KPI management and recruitment reporting Team handling and day-to-day operational oversight Client interaction and issue resolution Exposure to Australian recruitment processes especially in airline industry is mandatory Knowledge of SuccessFactors Recruiting module" •Any Graduate "• Recruitment service delivery and RPO operations • SLA / KPI tracking and operational governance • Team mentoring and performance management • Client interaction and issue resolution • Recruitment analytics and dashboard reporting • Process optimization and continuous improvement • Strong understanding of end-to-end recruitment lifecycle • Excellent communication skills with professional, error-free language • Ability to interact confidently with clients and internal stakeholders • Clear articulation during operational and governance discussions • Knowlegde of Applicant Tracking Systems (ATS), Job Boards, HCM platforms"
Roles and Responsibilities: •"Day to Day activity: strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs). Some on with US/ Canada recruitment experience & has managed recruitment for these geographies. Key responsibilites: • Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery • Manage day to day client interactions and communications • Mentor and manage a team of recruiters • Develop and deploy process improvement initiatives and process optimization projects within the deal • Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care • Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections • Handling any team performacne releated issues with in the team Partner with Hiring Managers and candidates and ensure continuous engagement throughout the end-to-end hiring process" •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"