Product Management Manager

Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product ManagementMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping
build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure,
simple, smart, and accessible. Our technology, innovation, partnerships, and networks help people, businesses, and governments realize
their greatest potential.

Title and Summary

Manager, Product Management

The Open Finance Data Access team is looking for a Manager, Data Connectivity to own connectivity performance across financial institution
(FI) integrations. This role is responsible for defining performance standards, setting metrics and targets, and driving the roadmap for
connection success rates, latency, durability, and partner experience.

The ideal candidate is passionate about open banking, highly analytical, and comfortable working across product, engineering, infrastructure, and support teams. This person will define what good looks like for FI connectivity, align stakeholders around priorities, and translate platform
needs into a clear roadmap, measurable outcomes, and better visibility through dashboards, APIs, and webhooks.

Overview
FI connectivity performance is a major driver of partner trust and end-user conversion. In this role, you will define and drive the performance
strategy for connectivity across key financial institutions and workflows, including the metrics, standards, and roadmap that shape platform
outcomes.
You will lead initiatives that strengthen production performance, reduce avoidable failures, and deliver clear health insights for internal teams
and external partners, while ensuring connectivity capabilities evolve in line with product and platform priorities.

Role
In this role, you will:
Own FI connectivity performance, including quality, reliability, and customer experience outcomes.
Define and track key health metrics such as success rate, latency, durability, and data quality.
Define the visibility capabilities needed to measure connectivity health through dashboards, alerts, APIs, and webhooks.
Partner across product and engineering teams to prioritize platform problems, align on tradeoffs, and drive roadmap execution.
Set resilience standards and performance expectations for the connectivity platform and drive initiatives that improve durability at scale.
Drive platform initiatives such as intelligent batching and workflow optimization to improve performance and reduce redundant FI API calls.
Maintain and improve visibility into data provider integrations, including important connection attributes and dependencies.
Drive cross-functional alignment and ensure teams have clear ownership, priorities, and operating plans.
Champion a customer-first, data-driven approach to connectivity optimization.

All About You
The ideal candidate for this position should:
Be passionate about open banking and financial data connectivity.
Have strong analytical and problem-solving skills.
Be able to identify patterns, diagnose issues, and turn insights into action.
Have experience owning API reliability and performance at scale across complex data connectivity platforms.
Be able to work effectively across product and engineering teams to solve platform-level problems and drive execution.
Communicate clearly and translate technical issues into business impact.
Have experience defining performance metrics, identifying bottlenecks, and driving performance optimization in large-scale distributed
systems.
Understand OAuth flows, legacy authentication methods, and common integration challenges.
Be familiar with data connectivity architectures, platform health metrics, and the tools used to assess reliability, latency, and data quality.
Be able to work through ambiguity, manage dependencies, and drive execution across teams.
Lead with empathy, clarity, and collaboration.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with inherent risk to the organization. Therefore, every
person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level