Foundever

Team Leader

Foundever
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Team Leader

Foundever is hiring Team Leader Operations for International Hospitality Process  We’re Hiring – Team Leader (International Hospitality Process)

📍 Location:  Andheri Chandivali🎓

Education: HSC / Graduate💼

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

🌐 Process: International (Only international Process applicants should apply)

🕒 Shift Window: 24/7📅 Week Offs: 2 Rotational week off  5 Days Working

✨ What We’re Looking For:👨

💼 Experience in team handling🤝 Prior client management exposure📊 Strong in Excel & reporting🗣 Excellent communication skills👥 Proven people management & leadership skills⚡ Quick learner with strong adaptability📉 Experience handling attrition & shrinkage🎯 Key Skills:

✅ Team Management

✅ Client Handling

✅ MS Excel Proficiency

✅ Communication & Leadership

✅ Problem Solving & Adaptability

SkillsShrinkage

Attrition

Team Leadership

Customer Retention

Customer Satisfaction

(CSAT)

Chat/ Voice /Blended Process

Team Management

Leadership

Schedule Adherence.

Coaching & Feedback

People metrics 

Experience Level

Senior Level

Job role

Work location
Work locationMumbai, India, IN
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameFoundever
Job posted by Foundever

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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