ServiceNow Business Analyst - HR Service Delivery & Employee Workflows
Kpmg India Services Llp
Work from Office
Full Time
Min. 3 yearsJob Description
Business Associate
We are seeking a detail-oriented and technically proficient individual to join our team as ServiceNow Business Analyst to play a pivotal role in our large-scale ServiceNow implementation projects, with a focus on the HRSD & Employee Workflows suite. As a BPC, you will act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the ServiceNow platform.
Strategic Process Consulting:
- Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement.
- Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the ServiceNow platform.
- Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches.
Requirements & Backlog Management:
- Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria.
- Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders.
Solution Delivery & Quality Assurance:
Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals.
3+ years of hands-on experience with the ServiceNow platform.
Bachelor's degree in a relevant field or equivalent work experience
Experience Level
Mid LevelJob role
Job requirements
About company
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