Operations Coordinator – Order Management & ERP

Job Title: Order Management & ERP Coordinator

Job Summary

We are looking for a proactive, detail-oriented, and organized Order Management & ERP Coordinator to manage customer orders, ensure smooth coordination between internal departments, and maintain accurate records in the ERP system. The ideal candidate should have strong communication skills, excellent organizational abilities, and experience working with ERP software to ensure timely and error-free order processing.

Key Responsibilities

* Manage the complete order lifecycle from order receipt to final execution and closure.

* Enter, update, and maintain all transactions accurately in the ERP system.

* Coordinate with Sales, Operations, Warehouse, Logistics, Accounts, and Management to ensure seamless order execution.

* Monitor order status and proactively follow up with concerned teams to ensure timely completion.

* Prepare and maintain order-related documentation, reports, and records.

* Ensure accuracy of customer information, pricing, inventory, and order details in the ERP.

* Track pending orders and communicate updates to internal teams and customers as required.

* Coordinate dispatch schedules and ensure timely processing of shipments.

* Resolve order-related issues by working closely with different departments.

* Generate ERP reports related to orders, inventory, dispatches, and pending activities.

* Maintain proper documentation and filing of order-related records.

* Ensure compliance with company processes and maintain data accuracy.

* Support management with MIS reports and operational updates.

* Identify process improvement opportunities to enhance operational efficiency.