Test Automation Engineer - IVR and Contact Center Applications
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Test Automation Engineer
Project Role : Test Automation EngineerProject Role Description : Use quality processes, automation tools, and methodologies to transform testing products and solutions. Run end-to-end quality engineering function with a focus on automation to improve control, accuracy and integrity.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for an experienced Tester with a strong background in testing Java-based contact centre applications. The candidate should have hands-on experience in IVR testing, including functional, regression, and performance testing using JMeter, and manual testing techniques.
This role involves validating the end-to-end IVR call flows, ensuring seamless integration with backend Java services, and verifying overall system stability and performance.
Roles & Responsibilities:
Perform functional, regression, and integration testing of IVR systems and Java-based backend services.
Design and execute test cases and test scripts for end-to-end IVR call flow testing.
Conduct performance and load testing of IVR systems using JMeter.
Perform manual testing for new call flows, voice prompts, and routing logic.
Validate IVR behavior, DTMF input handling, and call transfer scenarios.
Collaborate with development and operations teams to troubleshoot issues and verify defect fixes.
Document test results, defects, and prepare test summary reports.
Ensure testing aligns with overall Contact Center quality standards and project timelines.
Professional & Technical Skills:
5–8 years of experience in Contact Center or IVR application testing.
Strong experience in testing Java-based applications and backend integrations.
Proficiency in JMeter for load and performance testing of IVR systems.
Good understanding of manual testing processes and test case design.
Experience testing end-to-end call flows — from call initiation to agent transfer.
Strong analytical and troubleshooting skills in complex telephony and IVR environments.
Familiarity with Contact Center concepts (SIP, call routing, CTI, etc.) is a plus.
Additional Information:
- This position is based at our Pune office.
- A 15 years full time education is required.
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