Area Manager / District Manager - Customer Care
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 18 yearsJob Description
AM/DM - Customer Care
Responsibilities & Key Deliverables
- Identification and on boarding of spare part centres, facilitating the legality process and ensuring stand ardization of systems and processes.
- Strategizing the distribution of Spare Parts across different regions.Shortlisting of identified 3S (Sales, Spares and Service) dealers.Developing/Preparation of schemes to convey to Farm Machinery management for final roll out at PAN level.
- To ensure availability of proper Channel or placing resources across different to cater the seasonal requirements.
- Hand holding, monitoring and Capability Development of critical dealers.
- Scrutinize dealers financial health and financial planning for the entire year.Ensuring Service readiness for New Product Launch, Designing for new territory/new product.
- Interpreting, analysing and sharing the ORC (Open, Resolve and Close) data with other functions for improvement.
- To ensure profitability via different schemes.Team Development - Competency building through training and assigning critical projects.To ensure CSI target is achieved
Preferred Industries
Education Qualification
General Experience
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 18 to 20 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
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