Manager, Global Investigator and Patient Services

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Manager, Global Investigator and Patient Services to join our team at Yeshwantpur in Bengaluru, Karnataka.

Work Schedule

40hrs a week (Monday to Friday) in a rotational shift

Job Responsibilities

The Manager, Global Investigator and Patient Services, is responsible for supporting the execution and coordination of investigator-facing services across designated regions, in alignment with globally defined processes, standards, and service models.

This role focuses on operational delivery, performance tracking, and team management, ensuring consistent implementation of site support activities. The position operates within a global framework established by leadership outside India, and partners with internal stakeholders to support delivery of services in accordance with established service levels and quality standards.

• Experience working in shared services or global delivery models
• Familiarity with process-driven operational environments
• Knowledge of clinical trials, laboratory operations, or regulated environments
• Experience using reporting and performance tracking tools

• Strong operational and execution-focused leadership skills
• Ability to work within defined processes and global frameworks
• Effective communication and stakeholder coordination skills
• Problem-solving skills within established guidelines
• Ability to manage multiple priorities in a structured environment
• Proficiency in standard business tools (e.g., MS Office Suite)

• Operates within a global, matrixed organization across multiple time zones
• Hybrid and virtual collaboration environment

Minimum Qualifications

Bachelor’s degree in life science

Preferred Qualifications

• 8–10 years of experience in operations, customer service, or a clinical/laboratory environment
• 3–5 years of people management experience.

Additional Job Standards

Support the delivery of global site support services in accordance with centrally defined processes, SOPs, and service level agreements (SLAs)

Coordinate day-to-day operational activities across assigned teams and locations

Ensure consistent execution of processes and adherence to standardized procedures

Monitor workload distribution and support resource planning activities

Performance Monitoring & Reporting

Track and report operational performance metrics, including service levels, turnaround times, and quality indicators

Utilize established reporting tools and frameworks to monitor performance trends

Escalate risks, issues, or deviations in a timely manner to global leadership

Stakeholder Coordination

Act as a point of coordination for investigator-related operational activities

Collaborate with internal stakeholders (e.g., Clinical Operations, Labs, QA) to support service delivery

Facilitate communication and alignment across teams within the defined global framework

Quality & Compliance

Ensure adherence to global SOPs, regulatory requirements, and internal policies

Support audit readiness activities and participate in internal and external audits as required

Monitor and track service issues, supporting root cause analysis and implementation of corrective actions in line with global guidance

Promote a culture of quality, compliance, and patient safety

People Management

Manage, coach, and support the development of team members, including supervisors and junior managers

Monitor team performance against defined objectives and provide feedback through established processes

Support talent development and succession planning activities

Foster a collaborative and inclusive team environment

Process Implementation & Continuous Improvement

Support the implementation of process improvements and operational initiatives defined by global teams

Apply existing tools, systems, and methodologies to enhance operational efficiency

Provide feedback and operational insights to global stakeholders to support ongoing process refinement

Scope & Impact

Supports operational service delivery across designated regions and time zones

Operates within centrally defined processes, governance models, and reporting structures

Responsible for execution and coordination of services, not for strategic decision-making or revenue generation

Contributes to consistent delivery of investigator support services and operational efficiency