Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Security Compliance Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Coordinate with cross-functional teams to ensure seamless incident resolution and system stability.
- Maintain and improve documentation to support knowledge sharing and efficient problem-solving.
- Assist junior team members by providing guidance and support to foster their professional growth.
- Monitor system performance and proactively identify potential issues to prevent disruptions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Security Compliance Management.
- Strong understanding of compliance frameworks and regulatory requirements related to security.
- Experience in incident management and problem resolution within complex IT environments.
- Ability to create and manage Requests for Change and update technical documentation effectively.
- Skilled in collaborating with vendors and internal teams to analyze and resolve technical issues.
- Familiarity with tools and processes that support operational stability and service management.

Additional Information:
- The candidate should have minimum 3 years of experience in Security Compliance Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.