Brokerage Team Leader

Key Responsibilities:

• Lead, mentor, and develop associates through coaching, training, knowledge sharing, and regular performance feedback to support individual and team success.

• Oversee day-to-day US Brokerage operations, ensuring activities are completed accurately, efficiently, and within established service levels and timelines.

• Manage workflow prioritization, resource allocation, and task delegation to optimize productivity and meet departmental objectives.

• Serve as the primary liaison between Associates and Supervisors, ensuring effective communication, issue resolution, and alignment on business priorities.

• Drive automation and process improvement initiatives, including managing projects from planning through implementation to improve efficiency, reduce errors, and control costs.

• Collaborate with cross-functional teams to implement operational solutions, system enhancements, and process changes that support business goals.

• Monitor operational, quality, and productivity metrics; review reports, identify trends, and implement corrective actions to maintain performance standards.

• Act as the first point of escalation for operational issues, associate concerns, and complex transactions, ensuring timely resolution and customer satisfaction.

• Maintain compliance with departmental procedures, internal controls, and audit requirements by conducting reviews, identifying exceptions, and implementing preventive and corrective actions.

• Foster a high-performance culture by promoting accountability, continuous learning, professional development, teamwork, and adaptability to changing business needs.

Technical Skillset Required

• Excellent verbal and written communication skills.

• Preferred proven experience with automation and reporting tools (e.g., Microsoft Office applications, VBA, Power BI, Power Automate).

• Experience leading automation, process improvement, or operational efficiency initiatives.

• Strong analytical, problem-solving, and decision-making capabilities.

• Ability to interpret operational metrics and drive data-based improvements.

• Strong leadership and stakeholder management skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Flexible to work in 24x7 rotational shifts

Additional Requirements

• Prior team leadership experience in any operational environment preferred.

• Immediate joiner preferred.