Team Leader - Tele Collection
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Team Leader - Tele Collection
- Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
- Opening inventory reduction across buckets/portfolio.
- Deliver monthly performance in terms of Resolution, Rollback & Normalisations as per the targets for the assigned portfolio across buckets.
- Pre-NPA & NPA resolution, NPA normalisation & GCL Saves.
- Tracking of Dedupe NPA accounts both causing and affecting other product accounts through customer level tracking and save NPA’s for the overall Bank.
- Timely allocation, Field Coverage and follow-up intensity of visits to be tracked to achieve the assigned targets.
- Vendor and Field Officer level performance monitoring and improvement.
- Money collections targets against Principal, fess & charges to be achieved.
- Sensitive potential escalation accounts to be highlighted immediately to the Supervisor & Senior management.
- Skip marking, deceased marking, highly sensitive accounts flagging to be done.
- Ensure the Telecalling & Field Follow-up trails are updated in the respective Web & mobile applications for contact history updating.
- Vendor / In-house teams to be managed for optimum productivity by tracking their number of calls & visits, PTP conversion, timely follow-up etc…
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