Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Linux Architecture
Good to have skills : Linux Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operating procedures and models to maintain service stability and ensure high-quality support. The position demands continuous interaction with various technology platforms, including infrastructure components, operating systems, networks, and application environments, to uphold seamless operations and user satisfaction.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Maintain detailed documentation of incidents, resolutions, and system configurations to support knowledge sharing.
- Assist in monitoring system performance and proactively identify potential risks or disruptions.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux Architecture, Linux Operations.
- Strong understanding of Linux system internals, including kernel, file systems, and process management.
- Experience with troubleshooting and resolving issues related to infrastructure components and operating systems.
- Familiarity with scripting languages to automate routine tasks and improve operational efficiency.
- Knowledge of network fundamentals and their interaction with Linux-based systems.
- Ability to analyze logs and system metrics to diagnose and resolve performance bottlenecks.

Additional Information:
- The candidate should have minimum 3 years of experience in Linux Architecture.
- This position is based at our Chennai office.
- A 15 years full time education is required.