Support Analyst I

Support Analyst I

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.

• Respond to and resolve basic application incidents and service requests following established procedures

• Working with cross functional team (SME, AA, Vendors) on projects and issue resolution.

Technical Oversight

• Document incidents thoroughly in ITSM tools with clear resolution steps

• Escalate complex issues appropriately with relevant diagnostic information

• Execute standard operating procedures (SOPs) and runbooks

• Participate in knowledge base creation and updates

• Assist with system monitoring and alert response

Minimum Qualifications

• Bachelor’s degree in computer science, Engineering, or related field OR equivalent experience.

• 3 or more years of experience in applications support, Subject Matter Expert, or administration

• 2 or more years of IT support experience in (incident, request, problem)

• 2 or more years of experience with ticketing systems (ServiceNow or equivalent)

Preferred Qualifications

• Basic troubleshooting skills

• Fundamental understanding of operating systems and application environments

• Basic SQL knowledge (ability to run simple queries

• Technical expertise – power shell scripts trouble – System admin

• Windows OS

• Service now experience – ticking tool & monitoring tool experience.

• DB – oracle and

• SQL Networking concepts  

• PowerShell, Batch

• Good to have - Splunk

Certifications:

• ITIL Foundation certification preferred

Additional Job Standards

• Strong problem-solving and analytical skills

• Exposure to monitoring tools (Splunk, Dynatrace, etc.)

• Basic understanding of APIs (REST, HTTP, etc )

• Basic skills in wring scripts (PowerShell, Batch)

• Strong documentation and communication skills

• Exposure to process improvements

• Exposure to design, architecture decisions and security reviews

Working Conditions:

• General office environment/Remote (Hybrid). 

About the Role:

• Applications Support Analyst-I role is critical for first-line support, handling routine issues, and ensuring smooth day-to-day operations.

• This is a L1/L1.5 Production/Application Support Engineer who can support enterprise applications, troubleshoot issues, work on incidents, and coordinate with infrastructure and application teams.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Experience Level

Mid Level