Field Executive Service

Field Executive Service

Date Posted:

2026-05-19

Country:

India

Location:

MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India

Field Technician (Second Shift – Service Operations)

Position Title:

Field Technician – Service (Second Shift)

Location:

Yelahanka & Devanahalli Areas – Bangalore North

Reporting To:

Field Supervisor / Service Manager

Job Purpose:

To ensure timely and effective handling of elevator callbacks and provide critical breakdown support during second shift operations for a defined service portfolio, maintaining high standards of safety, reliability, and customer satisfaction.

Key Responsibilities:

• Attend all emergency callbacks and breakdown complaints within the assigned territory during second shift hours.
• Provide immediate technical support for critical shutdowns to restore elevator service at the earliest.
• Diagnose faults in elevators including electrical, mechanical, and electronic components.
• Carry out necessary repairs, adjustments, and part replacements during shift to minimize downtime.
• Ensure all safety norms and company procedures are strictly followed while executing service activities.
• Coordinate with supervisors and higher technical teams for unresolved or recurring issues.
• Maintain clear and professional communication with customers regarding breakdown status and resolution timelines.
• Support smooth handover of pending issues to day shift team, ensuring no gaps in service continuity.
• Record all service activities, breakdown details, and actions taken accurately in the reporting system.
• Identify potential risks or recurring failures and proactively report for preventive action.

Key Performance Indicators (KPIs):

• Response time to callbacks
• Breakdown closure time
• First-time fix rate
• Customer satisfaction feedback
• Compliance with safety and service standards

Required Skills & Competencies:

• Strong technical knowledge of elevator systems (traction, hydraulic, controllers, door systems, ARD, etc.)
• Ability to troubleshoot and resolve breakdowns independently in field conditions
• Good communication and customer handling skills
• Ability to work under pressure and handle emergency situations during late hours
• Basic reporting and documentation skills
• Safety-conscious and process-oriented mindset

Educational Qualification:

• Diploma or Engineering in Electrical and Electronics or Mechanical Engineering (or equivalent)

Experience:

• 2–5 years of experience in elevator maintenance/service or relevant field

Working Conditions:

• Second shift operations (2 PM to 10 PM)
• Field-based role covering Yelahanka & Devanahalli portfolio
• On-call support for emergency breakdowns

Additional Expectations:

• Availability for critical escalations
• Coordination with team members for manpower balancing during high callback loads
• Commitment to maintaining uptime of key customer sites

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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Experience Level

Executive Level