Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps, Google Cloud Platform Administration, AWS Administration, Microsoft Azure PaaS
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously monitoring and analyzing system behavior to prevent potential disruptions. The work environment is fast-paced and requires adaptability to handle multiple challenges that arise within complex software ecosystems.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and operational efficiency through innovative problem-solving.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps, Microsoft Azure PaaS, AWS Administration, Google Cloud Platform Administration.
- Strong knowledge of continuous integration and continuous deployment pipelines.
- Experience with infrastructure as code tools and automation frameworks.
- Ability to monitor, analyze, and optimize cloud-based environments for performance and cost efficiency.
- Familiarity with containerization technologies and orchestration platforms.
- Skilled in scripting and automation to streamline operational tasks and incident response.

Additional Information:
- The candidate should have minimum 5 years of experience in DevOps.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.