Assistant Facility Manager - Soft Services

Assistant Facility Manager - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facility Manager - Soft Services

Location: Bangalore, India
Department: Facilities Management
Reports To: Facility Manager / Senior Facility Manager

Position Overview

JLL is seeking an experienced Assistant Facility Manager - Soft Services to support the delivery of high-quality soft services operations at our client facilities in Bangalore. This role will assist in managing day-to-day soft services operations including housekeeping, landscaping, pest control, waste management, and related support services to ensure optimal workplace experiences.

Key Responsibilities

Soft Services Operations Management Oversee daily soft services operations including housekeeping, cleaning, landscaping, waste management, pest control, and hygiene services. Ensure all services meet quality standards and service level agreements. Coordinate with vendors and contractors to maintain service delivery excellence.

Vendor Management Assist in managing relationships with soft services vendors and contractors. Monitor vendor performance against KPIs and SLAs. Conduct regular inspections and quality audits. Address service gaps and implement corrective actions promptly.

Health, Safety & Compliance Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain documentation and records as required. Support implementation of workplace safety protocols and hygiene standards.

Budget & Cost Management Assist in managing soft services budgets and controlling operational costs. Track expenses and identify cost optimization opportunities. Process invoices and maintain accurate financial records for soft services.

Client & Stakeholder Management Serve as point of contact for soft services-related queries and requests. Conduct regular walkthroughs with clients and stakeholders. Gather feedback and implement service improvements to enhance workplace experience.

Team Coordination Supervise housekeeping and soft services staff. Provide guidance and support to ensure efficient operations. Conduct training sessions on quality standards and safety procedures.

Required Qualifications

Education: Bachelor's degree in Facility Management, Business Administration, Engineering, or related field

Experience: 6-8 years of experience in facility management with focus on soft services operations, preferably in commercial real estate or corporate facilities

Technical Skills:

• Strong knowledge of soft services operations including housekeeping, landscaping, pest control, and waste management
• Understanding of health, safety, and environmental compliance requirements
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with facility management software/CAFM systems is preferred

Core Competencies:

• Excellent vendor and stakeholder management skills
• Strong attention to detail and quality orientation
• Effective communication and interpersonal skills
• Problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Customer service focus with professional demeanor

Language Skills: Fluency in English required; Kannada and Hindi advantageous

What We Offer

• Competitive compensation package
• Opportunities for professional development and career growth
• Dynamic and collaborative work environment
• Exposure to world-class facility management practices
• Employee benefits and wellness programs

Location:

On-site –Bangalore, Karnataka

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.