Customer Service Analyst

Customer Service Analyst

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management2. Coordinating with transaction processing teams to research the status of pending requests and communicating with the Plan Sponsors/ Consultants3. Strict adherence non-disclosure of client information by preserving client confidentiality4. Liaison with the teams working on setting up of or making changes to the Plan and assisting in project management for such changes5. Providing assistance (voice as well as email) to the Plan Sponsors and Regional Sales Leads with a sense of urgency
What are we looking for? 1. 3+ years of experience in US Retirement Services domain – Defined Contributions - Managing plan sponsor level communications2. Experience in Plan Sponsor management – providing services related to changes/edits in Plans, coordinating with internal business teams, escalation management, part of the team managing relationship with specific plan sponsors• Bachelor’s degree• Experience in the US retirement industry• Open for evening shift• Good verbal & written communication skills• Good typing skill and attention to detail• Good time management skills• Ability to work independently
Roles and Responsibilities: •1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management2. Coordinating with transaction processing teams to research the status of pending requests and communicating with the Plan Sponsors/ Consultants3. Strict adherence non-disclosure of client information by preserving client confidentiality4. Liaison with the teams working on setting up of or making changes to the Plan and assisting in project management for such changes5. Providing assistance (voice as well as email) to the Plan Sponsors and Regional Sales Leads with a sense of urgency6. Excellent organizational skills with ability to identify root causes of misses in the process7. Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management.8. Taking active participation in process improvements and automation.9. Ensure Quality Control standards that have been set are adhered to.10. Completing assigned responsibilities and projects within timelines apart from daily BAU11. Support creation of standard operating procedures