HR Service Delivery Senior Analyst

HR Service Delivery Senior Analyst

Skill required: Talent Acquisition - Talent Identification
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Own hiring manager intake meetings, define role scorecards, sourcing strategy, and hiring plans for the assigned portfolio. Drive sourcing across job boards, employee referrals, LinkedIn, internal databases, vendors, and passive channels; build talent pipelines for critical roles. Screen resumes, conduct structured telephonic assessments, and shortlist candidates against role scorecards and hiring manager expectations. Independently assess candidate suitability, interest, notice period, and compensation fitment, and pre-close on offer expectations. Coordinate interviews across panels, geographies, and time zones; drive on-time debriefs and hiring decisions. Own ATS hygiene for the pod, ensure accurate and timely data at every stage, and use the ATS for reporting and audit readiness. Talent Acquisition involves identifying, attracting, and hiring qualified candidates for job openings. This includes creating job postings, conducting interviews, and coordinating with hiring managers. The goal is to fill positions with the best talent efficiently. Responsibilities also include sourcing candidates, managing recruitment processes, and ensuring a positive candidate experience. This role is essential for building a strong and capable workforce. Manage candidate experience end-to-end – communication, feedback loops, and closure. Oversee background verification, drug tests, and onboarding documentation, and resolve exceptions with the BGV and onboarding teams. Roll out offers, negotiate compensation within approved bands, manage counter-offer scenarios, and drive candidate acceptance to Day-1 joining. Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Publish weekly / monthly recruitment dashboards covering TAT, source mix, offer-to-join ratio, and pipeline health for leadership review. Ensure compliance with hiring policies, data privacy norms, and internal audit requirements; drive corrective actions on audit findings. Assess current and future talent needs, identify mission-critical workforce skills, and address talent gaps in partnership with the business and HR. Mentor Recruiting Analysts on sourcing, screening, and stakeholder handling; oversee a small work effort or sub-team where required.
What are we looking for? Proven hands-on experience owning the end-to-end recruitment lifecycle in corporate, GCC, or shared-services hiring. Strong working knowledge of Applicant Tracking Systems (ATS) and HRMS tools such as Workday, SuccessFactors, or Taleo, including reporting modules. Advanced sourcing skills including Boolean search, LinkedIn Recruiter, Naukri, Monster, referrals, and passive candidate outreach. Ability to independently establish strong client and stakeholder relationships across hiring managers, HR partners, and business leaders. Ability to handle disputes, own escalations end-to-end, and drive resolution with professionalism and accountability Ability to manage multiple senior stakeholders and a high volume of concurrent requisitions across levels without loss of quality or turnaround. Ability to work well in a team, mentor peers, and collaborate effectively across geographies and functions. Strong written and verbal communication skills to influence candidates, hiring managers, and leadership. Advanced Excel proficiency for reporting, dashboards, pivots, lookups, and pipeline analytics. Team management and stakeholder management orientation with proven ownership of outcomes, SLAs, and hiring KPIs. .Experience of managing job boards, sourcing platforms, and vendor / RPO coordination including SLA and commercial governance. Advanced proficiency in the English language to draft crisp candidate communications, leadership updates, and hiring notes. Analytical mindset to solve increasingly complex problems and take decisions with minimal instruction, using data and market insights. Sound awareness of local labour laws, hiring compliance norms, background verification protocols, and data privacy regulations.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts